Payment Policy

At The Folk Roaster, we are committed to providing customers with a seamless and secure shopping experience. This Payment Policy outlines the methods of payment we accept, security measures in place, billing process, and other relevant information to ensure transparency and trust when purchasing our products.

Accepted Payment Methods

We offer a variety of payment options to cater to the diverse needs of our customers:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and UnionPay.
  • Digital Wallets: Customers can use Apple Pay, Google Pay, and Shop Pay for a convenient checkout experience.
  • Online Payment Services: We also accept payments through PayPal for those who prefer this secure online payment method.

We ensure that all transactions are processed securely and do not store sensitive payment information on our servers.

Payment Security

The Folk Roaster prioritizes the security of your payment information. Our website employs SSL (Secure Socket Layer) technology to encrypt data during transmission, providing a secure environment for online transactions. Additionally, our payment gateways are PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring that industry standards handle all credit card information.

Billing Information

Customers must provide accurate billing information, including full name, billing address, and payment details, when placing an order. This information must match the details registered with your payment provider to avoid delays in processing your order. Any discrepancies may result in order cancellations or delays.

Order Confirmation

Upon completing a purchase, you will receive an order confirmation email from The Folk Roaster. This email will include your order number, a summary of the items purchased, and the total amount charged. If you do not receive this email within a few minutes of placing your order, please check your spam or junk folder. For further assistance, contact our customer support team.

Payment Processing

Payment is processed at the time of order placement. Once your payment is successfully processed, you will receive a confirmation email, and your order will be prepared for shipping. If there are any issues with your payment, our customer service team will contact you promptly to resolve the matter.

Currency

All transactions are processed in Australian Dollars (AUD). If you are paying from outside Australia, please be aware that your financial institution may apply currency conversion fees and exchange rates, which are beyond our control.

Refunds and Cancellations

Refunds

If you are not completely satisfied with your purchase, please refer to our Return Policy for detailed instructions on initiating a return and requesting a refund. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Cancellations

Orders can be cancelled if they have not yet been processed. To cancel an order, please contact our customer service team as soon as possible. If your order has already been processed or shipped, we cannot cancel it, but you can still initiate a return once you receive the product.

Payment Issues

In the event of a payment issue, such as a declined card or incomplete transaction, please ensure that:

  • All payment details are entered correctly.
  • Your card has sufficient funds.
  • Your card issuer has not flagged the transaction for any reason.

If you continue to experience payment issues, please contact your financial institution for assistance. Our customer service team is also available to help troubleshoot any problems during the payment process.

Promotions and Discounts

From time to time, The Folk Roaster offers promotional codes and discounts. To apply a promotional code, enter it during checkout in the designated field. Please note that only one promotional code can be used per order, and promotional codes cannot be applied after the order has been placed.

Free Shipping Promotion

We occasionally offer free shipping promotions. To take advantage of these offers, use the promotional code at checkout. Terms and conditions apply, and details will be outlined during the promotion period.

Contact Us

If you have any questions or concerns regarding our Payment Policy, please do not hesitate to contact us. You can reach our customer service team via the Contact page on our website or by emailing us directly. We are here to assist you and ensure a smooth shopping experience at The Folk Roaster.

Thank you for choosing The Folk Roaster. We appreciate your business and look forward to serving you with the finest artisan coffee.