Refund Policy

Introduction

At The Folk Roaster, we are committed to providing you with the highest quality coffee products and exceptional customer service. We understand that sometimes things don't go as planned, and we want to ensure you have a positive experience with our products and services. This Refund Policy outlines the circumstances under which refunds can be issued and the process for requesting a refund.

Eligibility for Refunds

Defective or Damaged Products

If you receive a defective or damaged product, you are eligible for a full refund or replacement. Please notify us within 14 days of receiving the item by contacting our customer service team at [insert contact email] with your order number and a description of the issue. We may request photos of the defective or damaged item to expedite the process.

Incorrect Orders

If you receive an incorrect order, please contact us within 7 days of receiving the shipment. Provide your order number and details of the faulty items received. We will arrange for the correct items to be sent to you promptly or offer a full refund.

Dissatisfaction with Product Quality

We take great pride in the quality of our coffee. If you are not satisfied with the taste or quality of our coffee, please reach out to our customer service team within 7 days of receiving your order. Provide specific details regarding your dissatisfaction, and we will work with you to resolve the issue, including a replacement or a refund.

Non-Refundable Items

Certain items are non-refundable due to their nature. These include:

  1. Gift Cards: All gift card sales are final and cannot be refunded or exchanged.

Perishable Goods: Once opened, perishable goods such as coffee beans are non-returnable. However, if there is a quality issue, please get in touch with us, and we will address it accordingly.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact Customer Service: Email us at [insert contact email] within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
  2. Wait for Authorization: Our customer service team will review your request and respond within 3 business days. If your refund is approved, we will provide instructions for returning the item (if applicable).
  3. Return the Item: If required, send the item back to us using the provided instructions. Ensure the item is securely packaged to avoid any damage during transit.

Receive Your Refund: We will process your refund once we receive and inspect the returned item. The refund will be issued using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect products). If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed upon.

Contact Us

If you have any questions or need further assistance with our refund policy, please do not hesitate to contact us at:

Email: info@thefolkroaster.store

Address: 171 Nash St, Parkes, 2870, NSW, Australia

We value your satisfaction and are dedicated to making your experience with The Folk Roaster enjoyable. Thank you for choosing us for your coffee needs, and we look forward to serving you again.

This Refund Policy is subject to change without notice. Please review it periodically for updates. The current version will always be available on our website.