Refund policy

The Folk Roaster — Returns & Refunds Policy

At The Folk Roaster, our goal is simple: to deliver coffee and products that support clarity, quality, and performance in your daily ritual.
If something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the day you receive your order to request a return.

To qualify for a return:

  • The item must be in the same condition you received it.

  • Unopened, unused, and in original packaging.

  • Coffee bags must be sealed and not tampered with.

  • Accessories must include all components and tags (if applicable).

  • Proof of purchase is required.

Returns can be initiated by contacting us at:
📧 thefolkroaster@outlook.com

Once approved, we’ll share return instructions and provide a prepaid return label (when applicable).
Returns sent back without approval will not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • damaged

  • incorrect

  • faulty

please email us immediately with photos so we can assess the issue and make it right.

We work fast — our aim is to resolve issues same-day whenever possible.

Items That Cannot Be Returned

Because we roast coffee fresh and operate within food-safety guidelines, the following items are not eligible for return:

  • Opened or used coffee bags

  • Perishable goods (all roasted coffee)

  • Gift cards

  • Sale items

If you’re unsure whether your item qualifies, reach out — we’ll help you determine the next steps.

Exchanges

The fastest way to exchange a product is:

  1. Submit a return request.

  2. Once approved, send the original item back.

  3. Place a new order for the item you want.

This ensures your replacement ships as quickly as possible.

European Union Customers — 14-Day Cooling-Off Period

Customers receiving shipments within the EU may cancel or return their order within 14 days, no questions asked.

Items must still be:

  • unused

  • sealed

  • in original packaging

  • accompanied by proof of purchase

This does not apply to opened coffee.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

  • refunds are processed to your original payment method

  • please allow up to 10 business days for your bank or card provider to process the refund

If it has been more than 15 business days since your refund approval, contact us at:
📧 thefolkroaster@outlook.com