Cancellation policy
Purchase Options Cancellation Policy
Last updated: 10. 12. 2025
Some items in our store may be offered as Subscriptions or Pre-Orders. This policy explains how each purchase option works and how you can modify or cancel these orders.
1. Subscriptions
When you purchase a subscription, you will receive recurring deliveries based on the delivery frequency and quantity you select at checkout. All subscription orders are fulfilled using whole bean coffee only, as we do not offer ground options.
Billing
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Your payment method will be stored securely.
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You will be charged before each recurring order is created, unless you choose a pre-paid option (where available).
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Some subscriptions may automatically renew at the end of their term. If you do not wish to renew, you must cancel before your next billing date.
Managing or Cancelling Your Subscription
You may cancel or modify your subscription at any time, including:
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changing the quantity of bags
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switching to a different coffee product
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updating delivery frequency
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pausing your subscription
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skipping an upcoming order
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updating your payment or shipping details
Your order confirmation emails contain a “Manage Subscription” link where you can make updates.
Cancellations or changes must be made before the next billing date.
Any renewal order that has already been billed, roasted, or entered fulfilment cannot be cancelled.
For refunds or returns on subscription orders, please see our Refunds & Returns Policy.
2. Pre-Orders
A pre-order allows you to purchase an item that is currently out of stock or not yet released.
Payment Process
Depending on the product, we may:
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charge the full amount at checkout,
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collect a partial deposit and securely store your payment method, or
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charge your payment method only when the product is ready to ship.
When the product becomes available, we will fulfil the order and, if necessary, charge the remaining balance.
Cancelling a Pre-Order
You may cancel a pre-order only if it has not been fulfilled.
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If the pre-order has not been roasted, packed, or shipped → it can be cancelled.
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If the order has already been fulfilled, it cannot be cancelled.
You may still request a return or refund according to our Refunds & Returns Policy.
3. Contact Us
If you need help modifying or cancelling a subscription or pre-order, contact us at:
We’re always happy to assist.