Shipping policy
The Folk Roaster – Shipping Policy
Last updated: 10. 12. 2025
At The Folk Roaster Pty Ltd, we roast fresh in small batches to deliver clarity-driven, well-balanced coffee at its best. This Shipping Policy explains how we process, roast, dispatch, and deliver your orders.
1. Roasting, Freshness & Processing Times
We roast multiple times throughout the week to keep stock fresh.
Prime Freshness Window (Industry Standard)
Specialty coffee tastes best when it has rested 7–28 days after roasting, a period known as the Prime Age. During this window:
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flavours open up
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aromatics stabilise
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extraction becomes more consistent
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the cup profile becomes smoother and more balanced
Because of this, your beans may arrive anywhere from 1–7 days post-roast, depending on when your order aligns with our roast cycles.
Dispatch Timing
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Orders are typically roasted and dispatched within 24–72 business hours.
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Orders placed on weekends or public holidays begin processing on the next business day.
During peak seasons or product releases, dispatch may take slightly longer — but always within the optimal freshness window.
2. Delivery Timeframes (Australia)
We ship Australia-wide using trusted carriers.
Estimated delivery times after dispatch:
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Standard Shipping: 2–8 business days
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Express Shipping: 1–3 business days (where available)
Delivery time is an estimate only and can vary due to carrier delays, weather, regional remoteness, or events outside our control.
3. Shipping Rates
Shipping is calculated at checkout based on location and order weight.
Free Shipping Australia-Wide
Free Standard Shipping on all orders over $29.
Express shipping is available at an additional cost.
4. Order Tracking
When your order ships, you’ll receive an email containing:
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your tracking number
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a link to monitor your parcel’s journey
If you haven't received tracking info within 48 business hours, contact us at:
📧 thefolkroaster@outlook.com
5. Incorrect Address or Delivery Issues
Please ensure all shipping details are accurate at checkout.
If an incorrect or incomplete address is entered:
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we may be unable to redirect the parcel once dispatched
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parcels returned to us may require a re-shipping fee
If tracking shows “delivered” but your parcel is missing:
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Check around your property, mailbox, and safe-drop areas
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Confirm with neighbours
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Contact the carrier directly
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If still unresolved, contact us and we’ll assist where possible
6. Lost, Delayed, or Damaged Parcels
Lost Parcels
If your parcel appears lost in transit, we will lodge an investigation with the carrier.
Australia Post investigations may take 7–10 business days.
Delayed Parcels
Shipping delays caused by carriers do not qualify for shipping refunds.
Damaged Parcels
If your parcel arrives damaged, contact us immediately with photos of the packaging and product so we can resolve the issue quickly.
7. International Shipping
We ship internationally to selected countries.
Customs, Duties & Clearance Responsibility
International customers are responsible for:
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customs duties and taxes
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import fees
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any clearance requirements within their country
The Folk Roaster holds no liability for orders that fail to clear customs, are seized, delayed, or destroyed due to another country’s import regulations.
If an international order is returned to us due to customs rejection or unpaid duties, we can refund the product cost (excluding shipping) once returned and inspected.
Delivery Times
International delivery varies by destination and may range from 7–21 business days or longer depending on customs processing.
8. Pre-orders & Mixed Orders
If your order includes pre-order items:
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the estimated dispatch timeframe will be noted on the product page
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your order may ship once all items are ready, unless stated otherwise
If you prefer in-stock items to ship immediately, place them as a separate order.
9. Contact Us
For shipping-related questions or support:
📧 thefolkroaster@outlook.com
The Folk Roaster Pty Ltd
30–32 Clarke St, Parkes, NSW, 2870
ABN: 89 682 965 975